Just launched today(Jan.28) - Live Support Chat!

In an effort to make our website TRULY interactive, I have installed a dynamic and interactive “Live” chat system much like on the tech support websites that you see. When I am at my desk, I simply login to the livechat system and then an icon appears on the district homepage allowing visitors to chat with me directly to answer questions about the district website. When I logoff, the icon disappears magically!

Where can this go? I think there are a few departments that might be interested in this. Student Services and Human Resources come to mind first. Answering chats is no different than answering phone calls. When someone in the office comes in, they login to livechat and then minimize the browser. When a chat is initiated, the browser is automatically maximized and an audio alert is played. The staff person then activates the chat.

This also opens the possibility to do interactive Board Meetings where viewers on the web or TV could submit questions live. There is also the possibility of live and interactive cable TV programming such as homework help, etc.

I don’t know where this will go or if it will even get off the ground. If we want the website to be a service to the community, this is a step in the right direction in providing support and information. I imagine having a few departments and myself with unique icons to initiate a chat session on the homepage. Imagine during an enrollment period being able to field questions right from the website, directing questions to Board Members from your couch, getting homework help via a live webcast show with Chat, the list could go on and on (much like my ramble here).

The point is, we now have a system and method we can explore the possibilities of TRULY interactive experiences via chat and live video from our website.

WOW. Boy is this cool. If you see the icon below this sentence, click on it to send me a hello and see how this works:

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